Terms of service

Refund policy

Effective Date: August 19, 2024

At MyRomeo.Store, we are committed to delivering high-quality products and excellent customer service. Your satisfaction is important to us. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you and ensure a smooth resolution.

Initiating a Return or Exchange
If you wish to return or exchange a product, please contact our support team via the Contact Form on our website or email us at return@myromeo.store. Kindly provide your order number, product name, and reason for the return or exchange to help us process your request efficiently.

Shipping the Item
Customers are responsible for the shipping costs associated with returning items. We strongly recommend using a trackable shipping method to ensure your return reaches us safely.

Inspection & Approval
Once we receive your returned item, our team will inspect it to ensure it is in its original, unused condition. After approval, we will process your return or exchange promptly.

Return Shipping Costs

Customer Responsibility
Customers are responsible for the cost of returning items to us. Shipping fees are non-refundable, except in cases where the return is due to our error, such as receiving the wrong item or a defective product.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

1. Timeframe
Refund requests must be submitted within 14 days of receiving your order.

2. Condition of Products
Products must be unused, unopened, and in the same condition as when you received them. Items should also be returned in their original packaging.

3. Proof of Purchase
A receipt or proof of purchase is required to process your refund.

Non-Refundable Items

The following items are not eligible for a refund:

  • Products that have been opened or used.

  • Products that are not in their original condition, are damaged, or have missing parts due to reasons not caused by us.

  • Products purchased during a sale or with a discount code.



How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us
Email us at info@myromeo.store with your order number, the product you wish to return, and the reason for the return.

2. Return Authorization
Once your refund request is approved, we will provide instructions on how to return the product.

3. Shipping
Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund.

Eligibility for Returns & Exchanges

  • Unused & Unopened: Products must be unused and sealed in their original packaging to qualify for a return or exchange.

  • Return Window: Requests for returns or exchanges must be initiated within 10 days from the date of product delivery.

 

Processing Refunds

  • Inspection & Approval: Once your returned item is received and inspected, we will notify you whether your refund is approved or rejected.

  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.

  • Late or Missing Refunds: If you have not received your refund, please check your bank account and contact your credit card company, as processing may take some time. If you still haven’t received your refund, contact us at info@myromeo.store for assistance.

Exchanges

We only offer exchanges for items that are defective or damaged. If you need to exchange a product for the same item, please contact us at info@myromeo.store. Our team will guide you through the exchange process.



Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at info@myromeo.store. Include details and a photo of the damaged or defective item. We will promptly arrange a replacement or refund.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. If the order has already been shipped, it cannot be canceled, but you may return it for a refund following our return and refund guidelines.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Rayon by MR (Dr. Malik Rizwan)
Email: info@myromeo.store
Website: https://myromeo.store